Department
Pharmacy
Everything you need to work with the Pharmacy team — what we own, how to request it, where we're headed, and how to reach us.
Orientation & context
Mission & mandate
Pharmacy makes sure every member's prescription is filled accurately, affordably, and on time — the operational heart of The HRT Club's promise of "real treatments, real savings." We own the path from an approved prescription to medication at the member's door, and the partnerships that keep it fast and compliant. [EDIT: refine to your exact charter]
Who does what
JR
Jessly Raj
Head of Pharmacy · Department Lead
🚧 Team being built.
We're actively hiring and defining roles. Responsibilities below are the functions this team will own — names will be added as people join.
We're actively hiring and defining roles. Responsibilities below are the functions this team will own — names will be added as people join.
Functions this team owns
| Function | Responsibility | Owner |
|---|---|---|
| Dispensing & fulfillment | Accurate filling, labeling, and shipping of prescriptions | [EDIT: TBH] |
| Clinical review | Verification, interactions, and pharmacist sign-off | [EDIT: TBH] |
| Inventory & sourcing | Stock levels, supplier relationships, cold-chain | [EDIT: TBH] |
| Compliance & licensing | State licensure, controlled substances, audits | [EDIT: TBH] |
| Member support (Rx) | Refills, transfers, and prescription questions | [EDIT: TBH] |
Current OKRs & goals (Q3 2026 · sample)
O1 — Fill prescriptions faster
KR: median fill time 36h → 24h · 72% [EDIT]
O2 — Raise fulfillment accuracy
KR: dispensing accuracy ≥ 99.9% · 90% [EDIT]
O3 — Expand state coverage
KR: licensed in 46 → 50 states · 45% [EDIT]
O4 — Build the team
KR: hire 4 core roles · 20% (1 of 4 offers out) [EDIT]
Getting things done
How to request something from us
- Rx issue or member escalation: post in [EDIT: #pharmacy-help] with member ID and details.
- New treatment / sourcing request: submit the intake form [EDIT: link].
- Compliance / licensing question: email [EDIT: pharmacy@thehrtclub.com].
- Anything urgent (patient safety): see escalation path →
Escalation & coverage
| Level | Who | When |
|---|---|---|
| L1 | [EDIT: on-shift pharmacist] | Routine Rx questions |
| L2 | Jessly Raj | Member impact / exceptions |
| L3 | [EDIT: Head of Medical] | Patient-safety / clinical |
On-call / coverage
Coverage [EDIT: hours]. On-call rotation [EDIT: link/schedule].
Service catalog — what we own vs. what we don't
We own
- Dispensing, labeling, and shipping prescriptions
- Pharmacist clinical verification & sign-off
- Refills, prescription transfers, and Rx member questions
- Pharmacy inventory, sourcing, and cold-chain
- Pharmacy licensing & controlled-substance compliance
Route elsewhere
- Prescribing decisions → Clinical / Medical
- Billing & payments → Finance [EDIT]
- Website / catalogue changes → Growth / Web
- Account access & devices → IT Support
- Shipping carrier disputes → Ops [EDIT]
SLAs / typical turnaround sample
| Request | Target |
|---|---|
| New prescription filled & shipped | Within 24 hours [EDIT] |
| Refill processed | Same business day |
| Prescription transfer | 1–2 business days |
| Member Rx question answered | Within 4 business hours |
| Sourcing / new-treatment request | 5 business days to first response |
Staying current
News & announcements
Summer shipping schedule starts next week — cutoffs move to 2 PM ET.
Now licensed in 46 states — 4 to go toward the Q3 goal.
Jessly Raj joins as Head of Pharmacy — building the team now.
Upcoming dates
| Date | What |
|---|---|
| [EDIT] | Pharmacy weekly sync |
| [EDIT] | State licensing filing deadline |
| [EDIT] | Fulfillment vendor QBR |
Meeting cadence
| Meeting | When | Notes / link |
|---|---|---|
| Daily standup | [EDIT: 9:30 AM ET] | Teams · Notes |
| Office hours | [EDIT: Wed PM] | Teams |
| Company all-hands | Monthly | Home |
Notes & recordings live in [EDIT: SharePoint/Teams link].
Major projects — latest status
| Project | Status |
|---|---|
| State expansion (→ 50) | On track |
| Fill-time reduction | Ahead |
| New fulfillment center | At risk [EDIT] |
People & culture
Joiners, departures & role changes
- Joined Jessly Raj — Head of Pharmacy [EDIT: date]
- Hiring Pharmacist, Fulfillment Lead, Compliance Specialist, Rx Support [EDIT]
Team norms
- Working hours: [EDIT: core 10–4 ET]
- Time-zone spread: [EDIT: mostly ET; some remote]
- Preferred contact: Teams for quick, email for tracked requests
- Response norm: within 4 business hours
Onboarding checklist (join or partner with us)
- Read this page and the service catalog
- Get added to [EDIT: #pharmacy channels]
- Meet Jessly for a 30-min intro
- Complete privacy/HIPAA + controlled-substance training
- Get access to the fulfillment & inventory tools [EDIT]
Recognition & shoutouts
🎉 Drop shoutouts here. [EDIT: "Thanks to the fulfillment crew for a record week!"]
Reference
FAQ
How do I request a refill for a member?
Post in [EDIT: #pharmacy-help] with the member ID; we process same business day.
How do prescription transfers work?
Submit the transfer form [EDIT: link]; 1–2 business days.
Who signs off clinically?
A licensed pharmacist verifies every fill before it ships.
Glossary
| Term | Meaning |
|---|---|
| Rx | Prescription |
| VMS | Vasomotor symptoms (e.g., hot flashes) |
| VVA | Vulvar and vaginal atrophy |
| CIII | DEA Schedule III controlled substance |
| Cold-chain | Temperature-controlled storage/shipping |
| NPI | National Provider Identifier |
Templates & assets
Dashboards read-only
Feedback
Broken link, question, or idea to improve this page? Flag it here [EDIT: route to Pharmacy owner].
The HRT Club · Internal use only · Pharmacy