Help & Systems
IT Support
Get help with accounts, devices, and software. We run on Microsoft 365. For anything urgent — account lockouts or security concerns — use the escalation contact below.
Key contact
SZ
Stas Zharko
IT Lead · Primary point of contact
How to get help
Fastest first:
- Quick questions / how-to: message Stas on Teams or post in the [EDIT: #it-help] channel.
- Something broken / a request: email stas.zharko@thehrtclub.com with a short description and a screenshot.
- Urgent (locked out, lost device, suspected security issue): call/Teams Stas directly and mark it URGENT. [EDIT: after-hours process]
What to include in a request
- What you were trying to do
- What happened (and any error text)
- Your device and whether it's work-issued
Your accounts (Microsoft 365)
- Email & calendar: Outlook — [EDIT: URL]
- Chat & meetings: Microsoft Teams — [EDIT: URL]
- Files: SharePoint / OneDrive — [EDIT: URL]
- Sign-in: use your @thehrtclub.com account. MFA is required on first login.
Security basics
- Turn on MFA and use the company password manager [EDIT: tool].
- Never share member or health data over personal accounts.
- Lock your screen when away; report phishing to Stas.
Common requests
| I need to… | How | Typical turnaround |
|---|---|---|
| Reset my password | Self-service reset [EDIT: link], or message Stas | Same day |
| Get access to a file / system | Email Stas with the resource + business reason | 1 business day |
| New laptop / equipment | Request form [EDIT: link] | 3–5 business days |
| Install software | Company Portal [EDIT: link] or ask Stas | Same day |
| Set up a new team member | See Onboarding + email Stas 3 days ahead | Before start date |
Note Turnaround times are placeholders — [EDIT: confirm with Stas].
System status
All systems operational Last checked: [EDIT: date]
Known issues and planned maintenance will be posted here. [EDIT: add any current issues]
The HRT Club · Internal use only